What to Expect at a Veterinary Appointment
Knowing what you can expect from your first appointment will help to make the process way more pleasant for both you and your pet.
Get Settled
We ask that you arrive about 10 minutes early to fill out our New Patient Form. If you would like to save some time, you can complete our New Patient Form online in advance.
Meet Your Veterinarian
One of the members of our team will review your pet's history and speak with you about their issues. You can ask any questions you want and we will dedicate time to answering them.
Examination, Diagnosis & Treatment
After your pet has been assessed, we will provide you with a diagnosis and treatment options. Your vet will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand whenever you need it.
Our Pet Care Philosophy
We are proud to serve pet owners in Clovis. It is our mission to treat each patient of ours as they were our pet while in our care.
We are passionate about preventive and rehabilitative care as well as providing comprehensive advanced diagnostic services to pet owners and their beloved companions.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and Scratchpay as financing options. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always speak with our clients about our written estimate before they leave our facility. We require a deposit based on our estimate before any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
If your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We provide veterinary care for dogs and cats at our Clovis veterinary hospital.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
Financing Options
Get financing with CareCredit or Scratchpay quickly and easily.
